| The City of Charlotte’s Risk Management Division is seeking proposals from qualified Companies to provide medical services to the City, Mecklenburg County, Charlotte-Mecklenburg Schools, Charlotte Regional Visitors Authority, and/or Mecklenburg EMS Agency (collectively referred hereto as “Employing Agencies”) employees injured on the job. Combined, these five (5) organizations employ approximately 37,500 individuals. The Employing Agencies’ workers’ compensation claims are processed through a third-party administrator. The Company is expected to work with the third-party administrator and its adjusters in order to ensure the claims are processed in a satisfactory and timely manner. The Company shall act as the representative of the Risk Management Division in all matters related to such services, including but not limited to the following: • Provide medical services pursuant to this contract for the Employing Agencies and their employees as a licensed provider in the state of North Carolina; • Provide a minimum of three (3) locations within Mecklenburg County with seven (7) day a week access to medical treatment for employees authorized by an Employing Agency for treatment of on-the-job injuries. Every location must provide the same level of service to employees, and have a minimum of two (2) Medical Doctors on staff who specialize in Occupational Medicine and are able to meet the medical needs of injured employees. • Provide an initial prescription card if injured employees require a prescription; and • Work with Employing Agencies to create policies and protocols for exposure-related claims. • Possible addendum for pre-employment physicals |
Property and Casualty Claims Third Party Administrator
| •The City’s Risk Management office coordinates the investigation and payment of property and casualty claims for the City, Mecklenburg County, Medic, and Charlotte-Mecklenburg Schools. • Property and casualty claims requiring field and after-hours responses and investigations are outsourced to a third-party administrator. • Third-party administrator services may include: – Performing field investigations; – Maintaining claim files and records; – Coordinating investigations on litigated claims; – Investigating and pursuing opportunities for subrogation; – Providing loss mitigation services; and – Establishing initial reserves. • Contract option for full claim services versus partial claim field services |
Lockbox Remittance Services
Mail remittance lockbox and payment processing for water, sewer, and storm water services. The Company will provide all mail opening, processing and depositing capabilities including all personnel, equipment, work and storage space, and transportation for pick-up and delivery of payments associated with the Services.
The City is interested in having a three year contract with the option for two, one-year renewals.
Revenue Cashiering and Merchant Services
The City is interested in procuring a computer application for cashiering and revenue collection. The City is currently undergoing a transformation to Workday ERP for Human Resources, Financials and Budget. It is preferred that the Cashiering System solution have existing integration connectors to Workday Financials and Banner Utility billing which is used by Charlotte Water.
Workers’ Compensation Third Party Claims Administration Services
The City of Charlotte (“City”) is seeking proposals from qualified firms interested in serving as the City’s Third-Party Administrator (“TPA”) for Workers’ Compensation claims. The TPA shall be responsible for providing all services required to supervise, manage, and administer the City’s self-insured workers’ compensation program.
Insurance Brokerage Services
The City requires a qualified insurance brokerage firm to perform Services for the City of Charlotte. Through an inter-local agreement, the City’s Office of Risk Management provides property and casualty risk management services to: the City of Charlotte, Mecklenburg County, the Charlotte-Mecklenburg Board of Education, the Public Library of Charlotte and Mecklenburg County (PLCMC), MEDIC, and the Charlotte Regional Visitors Authority (CRVA). Collectively, these organizations are known herein as the Entities. The Company shall perform work and services on assignments related to supporting the Entities in their risk management and insurance needs. Services include market analysis, coverage recommendations and placements, consulting services, and other related services.
Investment Custodian and Trustee Services
The City is seeking one or more service providers to provide investment custodian and trustee services.
The primary role of the Investment Custodian Service Provider will be to provide trust custody accounts and safe-keeping services for the City’s Consolidated Investment Pool and the Long-Term Investment Program (LTIP). The City’s $2.5B Consolidated Investment Pool is part of its daily operations and is invested under North Carolina G.S. 159-30 and 159-31. The LTIP has a total market value of approximately $100M and is an investment program in which the City’s long-term capital reserves are invested under expanded investment authorization outlined in State Law G.S. 147-69.2(b)(1)-(6) and (8) to diversify investment assets of the City and provide a funding source for future Other Post-Employment Benefits (OPEB) obligations.
The primary role of the Trustee Services Provider will be to establish, hold, maintain and manage segregated trust accounts in accordance with bond documents and in compliance with federal tax law.