Solid Waste Services (SWS) provides residential waste collection service to over 220,000 single-family households, over 130,000 multi-family households and approximately 1,100 businesses located within the City of Charlotte. For single-family households, services include the weekly collection and disposal of garbage, bulky items, yard waste, and the delivery and repair of rollout containers. Recyclables are collected bi-weekly.
Refuse, recyclables, yard waste and bulky waste are collected from the curb on the same day of the week. The collection of non-recyclable, bulky items, white goods and tires is a scheduled service initiated by a resident request. Disabled residents may request and obtain approval for backyard garbage and recyclable collection services with a verification for need from a certified physician. To enable their solid waste disposal needs, City single-family residents are currently provided with one 95/96 gallon rollout container for refuse collection and receive one 95/96 gallon rollout container for recyclables collection. Small business garbage customers receive weekly service for to five (5) containers collected.
The City currently has two contracts for Refuse and Recycling carts. One contract is for the purchase of new carts and a separate contract is being used for the maintenance and service of the carts that are currently in service. The City would like to combine the purchase and service of recycling and refuse carts into one contract.
SWS operates a fleet of approximately 200 medium duty and heavy duty refuse vehicles utilizing systems containing large volumes of hydraulic fluids. These vehicles operate along public roadways and residential neighbors on daily basis over long hours. With extended wear and depending upon weather conditions, hydraulic spills periodically occur. SWS requires immediate hydraulic spill site response, clean up and disposal by a qualified service provider to mitigate environmental impacts.
SWS provides curbside residents with 95 or 96 gallon large, plastic rollout carts for refuse & recyclable materials collection services. The color of the carts differ by service type and contain permanent City of Charlotte logos and messaging. Each cart has a unique serial number and embedded RFID technology. Throughout the fiscal year, SWS purchases batches of these carts to be issued as replacements, second cart purchases and for new builds. The current estimated annual quantity of carts is 10,000-12,000 carts total. The annual quantity manufactured and purchased may increase or decrease depending on service demand or type, unit growth rate and age of existing cart population over time.
SWS has an estimated population of 95 or 96 gallon rollout containers in excess of 450,000 distributed throughout the City. Maintenance and repair of these assets are necessary for efficient and effective service delivery to the City’s curbside refuse and recycling collection services. Residents may request cart repair and/or replacement as serviced by the selected provider. The provider must maintain a minimum inventory of rollout carts (both refuse and recycling) as provided by the City’s cart manufacturer to meet service level expectations of the City. The provider works within the City’s asset management tools to maintain assets and work orders. The provider must inventory parts and service all rollout containers regardless of manufacturer.