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Airport Passenger Assistance Services

Details

Add to Calendar 2021-02-01 2021-02-01 Airport Passenger Assistance Services

Charlotte Douglas International Airport is seeking a Company to provide passenger assistance services within the terminal. These services will include but are not limited to:

  • APC Kiosk Assistance (Kiosk and Queue Agent): Be available at the kiosks to assist passengers with the use of kiosks and to answer any questions about the process.
  • FIS Carousel Assistance (Bag Belt Clearing Agent): Clearing the bags from the carousel, staging and helping passengers find their bags
  • Baggage Jam Runner: Respond to system baggage jam events and perform the necessary procedure(s) to resolve the event in a safe and expedient manner

Posting Number 2021-Q1(Jan-Mar)-AVI-3138

Anticipated Posting Date 2021-02-01

Commodity Code(s): 90580

Charlotte Douglas International Airport is seeking a Company to provide passenger assistance services within the terminal. These services will include but are not limited to:

  • APC Kiosk Assistance (Kiosk and Queue Agent): Be available at the kiosks to assist passengers with the use of kiosks and to answer any questions about the process.
  • FIS Carousel Assistance (Bag Belt Clearing Agent): Clearing the bags from the carousel, staging and helping passengers find their bags
  • Baggage Jam Runner: Respond to system baggage jam events and perform the necessary procedure(s) to resolve the event in a safe and expedient manner

Requirements

Last Updated: 12/14/20
Estimated Total Value+
Contract Term+
Utilization+
Insurance Requirements+

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For Questions, Contact:

Meghan Graham

City Contact

meghan.graham@cltairport.com