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Customer Support Services

Details

Add to Calendar 2021-04-21 2021-04-21 Customer Support Services

The Airport is looking for a company to provide customer support services within the terminal. CLT is on a journey to continually strive to elevate the customer experience while maintaining the highest standards of safety, security, and efficiency for customers as they move through the lobby, baggage claim, security checkpoint, and Federal Inspection Services (FIS) spaces and processes. To achieve this goal, we envision a team of highly engaged, well-trained, and hospitality-oriented Customer Service Associates (CSAs) and Baggage Service Associates (BSAs) to provide a commensurately high level of professional, courteous, efficient, and safe service.

Posting Number 2021-Q2(Apr-Jun)-AVI-3138

Anticipated Posting Date 2021-04-21

Commodity Code(s): 90580

The Airport is looking for a company to provide customer support services within the terminal. CLT is on a journey to continually strive to elevate the customer experience while maintaining the highest standards of safety, security, and efficiency for customers as they move through the lobby, baggage claim, security checkpoint, and Federal Inspection Services (FIS) spaces and processes. To achieve this goal, we envision a team of highly engaged, well-trained, and hospitality-oriented Customer Service Associates (CSAs) and Baggage Service Associates (BSAs) to provide a commensurately high level of professional, courteous, efficient, and safe service.

Requirements

Last Updated: 04/21/21
Estimated Total Value+
Contract Term+
Utilization+
Insurance Requirements+

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For Questions, Contact:

Meghan Graham

City Contact

meghan.graham@cltairport.com