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aviation-bluet  Aviation / General Services

Customer Support Services


Posting Number 2021-Q2(Apr-Jun)-AVI-3138

Anticipated Posting Date 2021-04-21

Commodity Code(s): 90580

Solicitation Link: https://charlottenc.gov/DoingBusiness/Pages/SolicitationDetails.aspx?ID=1661

The Airport is looking for a company to provide customer support services within the terminal. CLT is on a journey to continually strive to elevate the customer experience while maintaining the highest standards of safety, security, and efficiency for customers as they move through the lobby, baggage claim, security checkpoint, and Federal Inspection Services (FIS) spaces and processes. To achieve this goal, we envision a team of highly engaged, well-trained, and hospitality-oriented Customer Service Associates (CSAs) and Baggage Service Associates (BSAs) to provide a commensurately high level of professional, courteous, efficient, and safe service.


Last Updated: 04/21/21
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