The purpose of this RFP is to select a water-focused customer portal that will replace the https://mycitizenservices.org website and provide a single point of access for customers to access specific water-centric functions.
CLTWater is requesting proposals from qualified companies for the design, integration, and implementation of a CSS (customer self-service) water-focused self-service portal.
Charlotte Water is using a Pretreatment application that was purchased approximately ten years ago. Over time, technology has progressed, and Pretreatment systems have become more robust. Further, Environmental Protection Agency guidelines are moving towards electronic submissions by industries monitored by the Pretreatment program. Last, mobile solutions, Geographic Information Systems, and data analytics are more widely available within software solutions. Charlotte Water seeks a software solution that will promote an efficient and compliant Pretreatment program that meets City, State, and Federal laws and regulations.