The City of Charlotte, Aviation Department (CLT) is seeking professional consulting services to conduct operational analyses, assessments, and audits to ascertain organizational effectiveness and identify opportunities for improvement related to the procurement and contracting of goods, services, technology, and construction (“Project”). CLT is seeking to adopt best practices that will enhance transparency and auditability; strengthen our ability to ensure legal and regulatory compliance; and save time and money by reducing the need for rework, disputes, and litigation. Adoption of best practices are also intended to assist in the establishment and maintenance of mutually beneficial relationships with suppliers and other business partners.
Small Business Ecosystem Assessment and Implementation Services
The City of Charlotte’s Economic Development Department is seeking an experienced and knowledgeable consulting firm to conduct a comprehensive assessment and develop an implementation plan for the small business ecosystem in Charlotte to help increase equitable opportunities and address challenges/gaps in resources. This assessment and implementation plan is to provide an in-depth understanding of the challenges, opportunities, and key factors affecting small businesses in Charlotte.
Workforce Development Services RFP
The City of Charlotte is committed to increasing access to quality jobs for Charlotte residents by supporting and connecting them with quality training programs that result in obtainment in high-demand, sustainable employment.
This RFP focuses on the services necessary to implement these workforce development programs, including intake, assessment, and career path navigation, including educational guidance and enrollment, career guidance, job placement, and wraparound services to ensure success. The City is interested in making multiple contract awards to provide these services.
Small Business Ecosystem Assessment Consulting Services – Cancelled
In April of 2023, Charlotte City Council approved funding from the Coronavirus State and Local Fiscal Recovery Fund for small business and entrepreneurship support. The City of Charlotte’s Economic Development Department is seeking an experienced and knowledgeable consulting firm to conduct a comprehensive assessment of the small business ecosystem in Charlotte to help increase equitable opportunities and address challenges/gaps in resources. The City of Charlotte is committed to supporting the growth and success of local small, minority, and women-owned businesses and is eager to gain insights into the current landscape to inform our future initiatives. This assessment is to provide an in-depth understanding of the challenges, opportunities, and key factors affecting small businesses in Charlotte. The findings will help us develop targeted strategies, programs, and resources to empower and strengthen the local entrepreneurial community.
Customer Experience/Internal Culture/Leadership Training Work
This project is part of the assessment the city manager had completed previously. The assessment findings gave objectives to CATS as a part of the next steps. The scope of work below outlines the steps we will take to meet some of these objectives.
Scope of work:
CATS is looking to do internal and external work with employees and riders. Below are detailed areas of focus we are looking to address.
Customer Experience:
A customer experience action statement to be created by staff in focus groups
Pillars of our customer experience- “The How.”
Never and always non-negotiable standards
Launch support of the program
Training program for onboarding new staff and contractors
Video script- day in the life of riders (3)
Project launch across the department
Public relations support for launch- press release, social media, etc.
Six months of project support
Internal Culture
Focus groups across the department to set a baseline and create the program
Roadmap to breaking down silos across the department
Interdepartmental teamwork with a focus on compassion and empathy
Roadmap to handoffs between departments
Understanding how your work impacts other
Understand the internal customer
Improvement of communications
Training program for onboarding new staff and contractors
Video script- day in the life of colleagues (3)
Project launch across the department
Six months of project support
Leadership/Train the Leader
Create the employee experience manual with leadership
Roadmap to increase morale and lower turnover
Leadership training program for leadership
Project launch with leadership
PSR # 1486
Non-Profit Support Administrator Services
The City of Charlotte received federal stimulus funding under the American Rescue Plan Act (ARPA) State & Local Fiscal Recovery Fund program enacted in 2021. The City has designated up to $3.5 million of ARPA funding to support the local non-profit community. The City is seeking a small number of community partners to serve as Administrators who will serve as the primary representatives for the program and perform all required administrative duties necessary for program implementation, recipient identification, eligibility, and funds distribution related to the program.
Strategic Business Technology Roadmap Services
The City is seeking consultant knowledgeable and experienced in the use of business information systems and technology best practice methodologies to conduct a needs assessment and prepare a strategic plan to serve as a road map for addressing the short and long-term technology business systems needs of the City. The plan should contain clear goals and action items that will move the City forward and should be structured in a manner that allows for ease and clarity of implementation by staff and other resources. The Company shall conduct a study of current infrastructure and systems, offer recommendations, determine whether a different direction might improve business continuance strategies, and to discover ways to improve efficiencies.
Professional Consulting Services – CANCELLED
The City of Charlotte (“City”) will be seeking professional consulting services for strategic planning, research, analysis, and development to advance more streamlined and effective local government operations.
The Consultant(s) shall be established, qualified, and experienced consulting firms capable of providing versatile strategic planning resources, support, and consultation in the local government arena.
The Consultant(s) must be capable of performing various tasks, up to and including, but not limited to:
- Providing strategic planning for various City departments, programs, services, initiatives, and activities;
- Providing expert- and research-based advice on strategic development, capacity building, business strategies, and process improvement;
- Conducting operational analyses, assessments, and audits in an effort to ascertain organizational effectiveness and identify opportunities for improvement. Analyses and assessments may involve such areas as operational effectiveness and accountability, organizational structure and performance, resource management and alignment, change management, workforce needs and development, succession planning, and management practices;
- Analyzing, developing, and implementing management strategies, to include but not be limited to, crisis management, protection of the City brand, and reinforcing City relationships;
- Conducting surveys regarding the City’s reputation and perception by residents, employees, customers, local business partners, regional partners, and other stakeholders;
- Conducting market research based on current market trends and best practices among peer cities, at a minimum;
- Facilitating and/or conducting strategic mapping initiatives, to include benchmarking metrics;
- Assisting City staff in testing and implementing strategy map recommendations;
- Facilitating and supporting strategic conversations, meetings, trainings, focus groups, and retreats with internal and external stakeholders; and
- Providing appropriate support as requested for special projects as assigned by the City Manager or designee.
The City is interested in Consultants who have experience in any of the following service areas, at a minimum: diversity and inclusion, economic development, human resources, information technology, public safety, social justice, sustainability and resiliency, and workforce needs and development.
Charlotte Vision Zero Community Engagement Consulting Services
The City of Charlotte is seeking a firm to provide broad community engagement programming and direction to the Vision Zero Task Force and Vision Zero Program. The selected firm is expected to become familiar with the City’s Vision Zero Action Plan and the concepts of Vision Zero to identify ways to leverage messaging across communication modes to reach populations impacted most severely by fatal and serious injury crashes particularly those that are culturally, multilingual, generational and socio-economic diverse.